One2team offers two families of services around its Software as a Service (SaaS) solutions.

Consulting

The consulting team is responsible for the Agile deployment projects of One2team.
This includes:

• Diagnosis and analysis of client project and program management needs and (if existing) practices
• Definition of target project and program management practices (governance rules, steering concepts, roles and responsibilities, processes… )
• Project design (functional and technical design, roll out strategy)
• Solution configuration (tuning One2team to the specific client context as defined in the project design)
• Preparation of opening of service (legacy data import, user administration, client administration training…)
• Change management (mobilization, communication and training)
• Client coaching (supporting clients ahead of a One2team deployment for structuring and defining their project/program/portfolio practices, and beyond a product deployment)

Technical services

The technical services provide all the support for the infrastructure and operation of the one2team solution for our clients.
This includes:

• Hosting and data centers (administration, performance monitoring, back ups, SLA)
• Network, server and data security (encryption, vault process… )
• Maintenance and upgrades
• Help desk and technical support